Returns

1/1/2014

We promise to be your trusted supplier and partner for your Permanent Makeup salons by delivering the service and quality you deserve. If you are not fully satisfied with your purchase, let us help you with a replacement or return. 

Electronic Products: Unless otherwise provided with a written warranty commitment, you have 30 days to return any electronic product from the date of purchase. Products must be returned in their original condition and packaging with all included parts.  

Please note when returning an item by mail:
  • The process of returning an item by mail takes 2-3 weeks in most cases.
  • We recommend insuring your return package, as we cannot refund an item we don't receive.
  • Replacement items will be sent to the original "ship to" address upon receipt of the original item at our Returns Center, as long as the item is still in stock.
  • If there is an error on our part related to your order, we will issue a credit for your order and any applicable shipping and gift-wrapping charges.